Privacy Policy

First Peoples Disability Care is committed to protecting the privacy, dignity and confidentiality of the people we support, their families, carers, employees and other individuals who interact with our organisation.

We handle personal information with care and aim to comply with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our organisation.

 

Information We May Collect

Depending on your relationship with us, we may collect personal and sensitive information including:

• Name, address and contact details

• Date of birth and identification information

• NDIS participant and plan information

• Disability, health and support-related information

• Cultural background and communication preferences

• Emergency and nominated contact information

• Information about support needs, goals and preferences

• Service agreements and records relating to services provided

• Billing, funding and payment information

• Feedback, complaints and incident information

• Website enquiries and referral information

 

We only seek to collect information that is reasonably necessary for our services, operations and legal responsibilities.

 

How We Collect Information

Information may be collected directly from you or, where appropriate and authorised, from your nominee, family member, carer, Support Coordinator, health professional, NDIS representative or another service provider.

 

Information may also be collected when you complete a referral or enquiry form, communicate with us, use our website or receive services from us.

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How We Use Your Information

We may use personal information to:

• Assess referrals and service enquiries

• Provide and coordinate supports and services

• Develop and maintain service arrangements

• Communicate with participants, nominees, families and authorised representatives

• Support participant safety and wellbeing

• Process accounts, invoices and NDIS-related administration

• Maintain appropriate service and organisational records

• Respond to feedback, complaints or incidents

• Meet regulatory, safeguarding and legal obligations

• Improve the quality and accessibility of our services

 

Sensitive Information

We recognise that disability, health and cultural information can be particularly sensitive.

 

Sensitive information will be handled respectfully and only collected, used or disclosed where permitted by law and where it is reasonably necessary for our functions or services.

 

We recognise the importance of cultural safety when handling information relating to Aboriginal and Torres Strait Islander peoples and communities.

 

Sharing Your Information

We do not sell personal information.

Information may be shared with third parties where this is necessary and authorised, or otherwise permitted or required by law. This may include health professionals, NDIS providers, plan managers, government agencies, emergency services, regulatory bodies and other organisations involved in providing or safeguarding a participant’s supports.

 

Where possible and appropriate, we will discuss information sharing with the participant or their authorised representative.

 

Protecting Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

 

Information may be stored electronically or in secure physical records. Access is limited to authorised people who require the information to perform their role.

 

Website and Online Information

When you use our website, certain technical information may be collected automatically, such as browser, device or website usage information.

Our website may also use cookies or similar technologies to improve functionality and understand how visitors use the website.

 

Third-party websites linked from our website have their own privacy practices, and we encourage you to review their privacy policies.

 

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

 

Some exceptions may apply where access or correction is restricted by law.

 

Keeping Information

Personal information and service records are retained for the periods required by applicable laws, regulatory requirements and our record-keeping obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.

 

Privacy Breaches

If a privacy or data breach occurs, we will assess the circumstances and take appropriate steps to contain and respond to the breach.

 

Where required, affected individuals and relevant authorities will be notified in accordance with applicable Australian law.

 

Privacy Concerns and Complaints

If you have a question or concern about how your personal information has been collected, used, stored or disclosed, please contact us.

 

We will take privacy concerns seriously and aim to respond in a fair, respectful and timely manner.

 

If you are not satisfied with our response, you may have the right to raise your concern with the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory body.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal obligations.

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The most current version will be made available through our website.

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Last updated: September 2026